words that work

In my last two blog posts, I talked more personally about how to work with bullying on an internal level. In this post, I wanted to take a broader perspective and show how to weave together the four contexts of mediation that we train to in dealing with a single issue. The four contexts, as [...]

The following is an excerpt from the new book, Words That Work in Business, published by PuddleDancer Press. We all face difficult conversations in the workplace: criticism from our boss, a conflict with a client, a co-worker we find irritating, a subordinate who submits incomplete work—these all might entail a conversation we do not look [...]