words that work

The following is an excerpt from the new book, Words That Work in Business, published by PuddleDancer Press. We all face difficult conversations in the workplace: criticism from our boss, a conflict with a client, a co-worker we find irritating, a subordinate who submits incomplete work—these all might entail a conversation we do not look [...]

I used to think that I had to have the answers, that as a lawyer trying to settle a case it was my job to figure out the conflict and come up with a solution that would work for everyone. My emphasis was on rational and logical thinking, and I would try to intellectually understand [...]